Privacy Policy

1. About this policy

Pitstop Strategies (ABN 48 483 740 152) ("Pitstop Strategies", "we", "us" or "our") is committed to protecting your privacy and handling personal information in an open and transparent way.

This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our consultancy services, our website, and our interactions with clients, prospective clients and business partners.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information about:

clients and prospective clients
website visitors
suppliers and business partners
individuals who interact with us in connection with our services

This policy does not apply to information about companies or organisations where that information does not include personal information about an identifiable individual.

A copy of this Privacy Policy is available on our website and can be provided in another format on request.

2. What is personal information

"Personal Information" has the meaning given in the Privacy Act and refers to information or an opinion about an identified individual or an individual who is reasonably identifiable.

Examples of personal information we may collect include:

name
email address
telephone number
job title
company name
business contact details
billing details where services are provided

We do not intentionally collect sensitive information such as health information, political opinions, religious beliefs or criminal history.

3. What personal information we collect

We only collect personal information that is reasonably necessary for our business activities.

The types of personal information we may collect include:

Client and business relationship information

name
company name
job title
business contact details
ABN / ACN

Website and technology information

When you visit our website, we may collect information such as:

IP address
browser type
device information
pages viewed
referral information
timestamps

This information is typically collected using cookies and website analytics tools.

4. How we collect personal information

We collect personal information in several ways, including:

Directly from you

For example when you:

contact us through our website
enquire about our services
engage us to provide consultancy services
subscribe to communications or newsletters
communicate with us by email, phone or in person

Automatically

When you use our website, we may collect certain technical information through cookies and analytics tools.

If we receive personal information that we did not request, we will determine whether we could have lawfully collected that information. If not, we will destroy or de-identify it where reasonable and lawful to do so.

5. Why we collect personal information

We collect, hold and use personal information for purposes including:

providing consultancy and advisory services
responding to enquiries and communications
managing client relationships
administering and managing our business operations
sending relevant communications or marketing material where you have consented
improving our services and website
conducting business analysis and research
complying with legal and regulatory obligations

We may also create aggregated or de-identified information for research or analytical purposes. This information does not identify individuals.

6. Direct marketing

We may send you communications about our services, insights or updates where you have consented to receive such information or where it would reasonably be expected.

You can opt out of receiving marketing communications at any time by:

clicking the unsubscribe link in the communication, or
contacting us using the details provided below.

7. Cookies and website analytics

Our website may use cookies and analytics tools to help us understand how visitors use our site and to improve user experience.

These technologies may collect information such as:

IP address
browser type
pages visited
time spent on pages
referral source

We may use third-party analytics providers (for example Google Analytics) to assist with website analytics.

You can choose to disable cookies through your browser settings, although this may affect the functionality of some parts of the website.

8. Disclosure of personal information

We may disclose personal information where reasonably necessary for our business activities.

This may include disclosure to:

technology service providers (such as cloud hosting, IT support and software providers)
analytics providers
email communication platforms
payment processors
professional advisers including accountants, lawyers or auditors
contractors or service providers assisting us to deliver services
regulators or government authorities where required by law
prospective purchasers or advisers in connection with a business sale or restructure

We take reasonable steps to ensure that service providers handle personal information in accordance with privacy obligations.

9. Overseas disclosure

Some of the service providers we use (such as cloud hosting, analytics platforms and email systems) may store or process personal information outside Australia.

These overseas locations may include the United States and other jurisdictions where those providers operate.

Where we disclose personal information overseas, we take reasonable steps to ensure those providers handle the information in accordance with Australian privacy law.

10. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include:

secure cloud infrastructure
restricted system access
multi-factor authentication
secure document storage
staff awareness of privacy obligations

11. Retention of personal information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

When personal information is no longer required, we take reasonable steps to destroy or permanently de-identify it.

12. Access and correction

You may request access to personal information we hold about you.

You may also request that we correct any personal information that is inaccurate, incomplete or out of date.

Requests can be made using the contact details provided below. We may need to verify your identity before processing a request.

13. Notifiable data breaches

If we experience a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) Scheme under the Privacy Act.

This may include notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

14. Children

Our services are intended for business use. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

15. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

16. Government-related identifiers

We do not collect, use or disclose government-related identifiers such as tax file numbers or Medicare numbers.

17. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will take effect when published.

18. Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@pitstopstrategies.com.au

Mail: Pitstop Strategies
Level 2, 106 Victoria Parade
Fitzroy VIC 3065

19. Privacy complaints

If you have a complaint about how we handle personal information, please contact us using the details above. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/privacy/privacy-complaints